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Frequently Asked Questions

Agent FAQs

What is a commission advance? +
A commission advance is a financial service that allows an agent and broker to sell a portion of a pending commission for a fee. In exchange, funds are advanced before closing. It provides access to an earned commission prior to an estimated settlement date.
Does a commission advance make sense for me?+
Cash-flow ups and downs are common across the industry, from top producers to agents just getting started, primarily because of inconsistent timing for closings.

Consistent cash-flow management is critical for growth. For more than 25 years, agents of all production levels have used eCommission two to three times a year to navigate uneven income cycles and invest in their business.
What happens if my sale doesn’t close? +
eCommission advances close as scheduled 90% of the time. But if a sale falls through, an agent can replace it with a future earned commission.

eCommission has built an industry-leading 20-day grace period into the transparent, one-time rate of the advance.
How much will my commission advance cost? +
The cost depends on the amount requested and the time until closing. If a new customer requested $2,000 on a sale closing in 20 days, the cost would be about $220. Contact a customer service representative at 877-882-4368 for more specific details.
Are eCommission’s costs tax deductible? +
As the proceeds of your eCommission are used for your real estate business expenses, the cost can be tax deductible. We will even send you a free, personalized account summary at tax time. Always be sure to check with your tax consultant or attorney.
What happens if my closing is delayed? +
The eCommission fee includes an industry-leading 20-day grace period, meaning agents have 20 days beyond the estimated closing date to repay the advance.
How much commission can I receive from an advance? +
Agents can access up to 100% of their net earned commission to a maximum of $20,000 per transaction and $60,000 total. The actual advance limits are subject to underwriting requirements.
How do I receive my eCommission advance? +
The money is wired to the agent’s bank account once the advance is approved.
How long does it take to receive my funds through wire transfer? +
The money is wired within one hour during normal business days once the agent signs the agreement and the settlement company confirms the transaction. Transfers can take up to one business day if funds are going to a credit union.
What are the funding cutoff times? +
The wire cutoff for same-day bank transfers is 4 p.m. CST Monday through Friday. 
What kind of commission does eCommission advance? +
eCommission advances commissions on pending sales or active listings. Learn more about the services.
How do I apply for a commission advance? +
The agent starts by setting up a free account in minutes. The agent then provides sale details, including contact information for the settlement company closing the sale, for the property eligible for the commission advance. Once the application is completed, eCommission instantly sends a digital agreement to the agent and broker through Docusign for electronic signatures.

eCommission then receives the signed documents, reviews the paperwork, and notifies the agent when the advance is approved. If eCommission cannot approve the request, or if there is missing information, a dedicated account manager will contact the agent.
How does remittance work? +
Remittance is 100% automatic at closing. There are no monthly payments.

Once the property sale closes, the settlement company receives a commission disbursement authorization signed by the broker instructing it to send the portion of the sold commission directly to eCommission at close of escrow.
Will the buyer or seller find out about my advance request? +
No. eCommission never contacts the buyer or seller. 
Does eComission advance commissions to broker agents? +
Yes. eCommission will advance to brokers who are also buying or selling agents for their own sales. A few restrictions apply on the type and size of advances. The eCommission customer support team can provide details. .

Broker FAQs

What is eCommission Payment Gateway? +
eCommission Payment Gateway is the service brokers use to pay agent commissions electronically as part of their regular payouts. Brokers or administrators authorize the payment, and eCommission handles the banking details, the transfer and the tracking. The brokerage no longer exports payment files, logs in to multiple banking portals or chases agent bank account changes. Learn more about Payment Gateway.  
How much does eCommission Payment Gateway cost for brokerages? +
eCommission Payment Gateway is offered at no cost to brokerages. The agent pays delivery fees, which are deducted from the payment. Standard two-day delivery costs $1 per transaction, and expedited same-day delivery costs $25 per transaction.
How fast do agents get paid with eCommission Payment Gateway? +
Agents receive their commission in two business days with standard delivery or on the same business day with expedited same-day delivery as long as the brokerage authorizes the payment by 4 p.m. CDT. Agents choose their delivery speed in their secure eCommission account and can change it at any time. Each bank decides when the funds post to the agent's account.
Is eCommission Payment Gateway secure? +
eCommission Payment Gateway is built so brokerages never store agent bank information. Agents enter and manage their banking details in an encrypted portal where the information is verified. That means the brokerage no longer collects, stores or manually updates sensitive bank data, which significantly reduces the risk of exposure.
Do brokers still control commission payment approvals with eCommission Payment Gateway? +
Brokers keep control of commission payments with eCommission Payment Gateway. They still set up disbursements, control the amounts and timing, and maintain accounting visibility. When the brokerage is ready to pay an agent, one click hands the payment to eCommission to handle the transfer of funds.
What is the difference between eCommission Payment Gateway and a commission advance? +
Payment Gateway is a tool to help brokerages pay commissions on a regular payout schedule once a transaction closes. A commission advance is a way for agents to receive funds from a pending commission before the sale closes. Payment Gateway makes payouts faster, easier and more secure. A commission advance gives agents flexibility with their cash flow, and the brokerage carries no risk or liability.
Can a brokerage use Payment Gateway without commission advances or the other way around? +
Yes. Each service operates independently.
What is a commission advance for real estate agents? +
A commission advance is a factoring transaction in which a broker and agent sell a portion of a pending commission from an active listing or pending sale to eCommission for a fee. In exchange, the agent receives access to earned commissions before the estimated settlement date.
Why does the broker sign the commission advance agreement? +
The broker signs because all commissions earned by agents belong to the brokerage. Agents cannot advance their share without the broker's explicit consent. The agreement authorizes the sale and assignment to eCommission of the agent's requested net portion of the commission on a designated transaction after any split or balance owed to the brokerage.
Does a brokerage have any risk or liability with eCommission commission advances? +
No. All eCommission commission advances are nonrecourse for the broker and agent. In the unlikely event a sale falls through, eCommission asks the agent to replace it using future earned commissions. The broker's only administrative role is to direct any future commissions the agent earns to eCommission if an advance is outstanding. If the agent never earns another commission or leaves the brokerage, the broker has no liability to repay the advance.
How is an eCommission commission advance repaid? +
During underwriting, eCommission asks the broker to sign a commission disbursement authorization for the settlement company. That document instructs the settlement company to send the advanced portion of the agent's commission directly to eCommission at the close of escrow. Alternatively, the brokerage can direct payment of the advance to eCommission after closing.
Does eCommission advance commissions to brokers who buy or sell their own properties? +
Yes. eCommission advances commissions to brokers who are also buying or selling their own transactions. A few restrictions apply to the type and size of advances. The eCommission customer support team can provide details.